Customer Details

Customer
Hospis Malaysia
Country
Malaysia
Industry
Non-Profit

Implementation Partner

Partner
TMS Software
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Malaysia’s Largest Hospice Went Fully Paperless on Patient Records, Letting Clinicians Focus on Care

Hospis Malaysia’s palliative care team was still carrying physical patient files to home visits and coordinating care manually across doctors, nurses, pharmacists, and occupational therapists. Unscheduled emergency calls created coordination headaches, and tracking medical equipment loaned to patients was slow and error-prone. TMS Software built a Patient Records Management system on Joget that centralised each patient’s full treatment plan in a single digital record, accessible from any device. Clinicians can now check drug interactions in real time, monitor response times, and document outcomes immediately after a visit.

Challenges CHALLENGES

Paper Files, Poor Coordination

  • Needed the ability for instantaneous access and update of patient records via notebooks
    or hand-held devices for clinicians while they are out and on calls, along with the ability to
    consult with multiple parties
  • Clinicians faced inconvenience in having to retrieve and carry physical files to patient’s
    residence
  • Almost all patients are treated at their place of residence, creating logistical challenges for
    the clinical team
  • Unscheduled calls to patients by the clinical team often arise due to emergencies, creating
    coordination challenges
  • Manual tracking of medical equipment loaned to patients is time-consuming
    Palliative care coordination involves multiple parties (doctor, nurse, occupational
    therapist, and pharmacist) and is currently coordinated manually
"A full overview of each patient's treatment plan is provided, allowing doctors to consult with pharmacists on possible drug interactions; ensuring the most appropriate care is always in place."

Solutions SOLUTIONS

Digital Records, Any Device

A Patient Records Management (PRM) was built on the Joget platform, enabling Hospis
Malaysia to efficiently manage their patient visit schedules and respond to emergencies.

The PRM system offers the capability to coordinate all aspects of treatment and care in a
single online record, accessible by multiple care team members for effective treatment and
patient management discussions.

Results RESULTS

Full Care Journey Visibility

100%

Digitalized patient management

100%

Streamlined patient visit schedules

FULL

Treatment plan overview

The collection and analysis of patient data through PRM has provided valuable information on patient management

By analyzing this data, Hospis Malaysia can gain insights into the effectiveness of treatments and identify areas where improvements can be made

The information within PRM enabled performance tracking of each member of the clinical team

For example, response times to calls can be tracked, and the system can monitor how effectively symptoms are being managed by individual nurses and doctors

The system can also track the total contact time that each nurse or doctor has with patients, allowing Hospis Malaysia to identify potential training needs or performance issues

A full overview of each patient's treatment plan is provided, allowing doctors to consult and ascertain with pharmacists on possible drug interactions or other issues

For instance, if a patient is unable or unwilling to take medication orally, decisions can be made about alternative administration methods

This integrated approach to patient management ensures that every aspect of care is considered and that the most appropriate treatment plan is implemented

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