Customer Details

Customer
Cancer Research Malaysia (CRMY)
Country
Malaysia
Industry
Non-Profit

Implementation Partner

Partner
TMS Software
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Cancer Research Malaysia Scaled Its Patient Support Programme to 3,000+ Breast Cancer Patients With a Data Management System

Cancer Research Malaysia was managing its Patient Navigation Program for low-income breast cancer patients using Excel spreadsheets that only one person could access at a time. Real-time updates were impossible, data integrity was at risk, and reporting to stakeholders was time-consuming. TMS Software built a centralised cloud-based patient data management system on Joget DX, enabling multi-user access, real-time progress tracking, and faster reporting across four government hospitals. Over 3,000 patients have been managed through the system to date, with plans to expand to more hospitals and integrate with national healthcare systems.

Challenges CHALLENGES

Excel Only Data, No Real-Time Access

  • Faced difficulties in conducting analytics, frequent cumbersome updates were required in
    Excel, unable to handle real-time data synchronization
  • Only one user could access the file at a time, limiting collaboration
  • The lack of a centralized, real-time data system made it difficult to maintain data integrity,
    consistency, and up-to-date information
  • There was a need for improved data management, monitoring, and evaluation to assess
    the program’s effectiveness in improving patient outcomes
  • The program needed better tools for quality improvement, decision-making, research,
    and analysis to enhance reporting and accountability
  • Building and maintaining trusted relationships with patients were challenging without a
    streamlined system to manage the entire patient journey, from initial diagnosis and
    counseling to follow-up and treatment completion

Solutions SOLUTIONS

Centralised Cloud Patient System

A Patient Data Management System was developed with Joget DX as a centralized, cloudbased platform to manage their Patient Navigation Program (PNP), an initiative focused on
serving B40 low-income breast cancer patients segment at KKM (Kementerian Kesihatan
Malaysia) General Hospitals

  • The solution has handled 3000+ patients to-date across Hospital Tengku Ampuan
    Rahimah Klang, Hospital Tuanku Ja’afar Seremban, Hospital Umum Sarawak Kuching, and
    Hospital Queen Elizabeth II Kota Kinabalu
  • Real-time data updates and multi-user access have been enabled, with key features to
    monitor patient progress, barriers to accessing healthcare, treatment adherence, and PNP
    impact on diagnosis as well as treatment initiation timeliness
  • Joget was leveraged to provide timely and accurate data, streamline resource allocation,
    program planning, and policy development
  • With the system capabilities, CRMY can now enhanced their reporting processes with
    quick statistics , increasing the efficiency of monitoring and reporting to stakeholders
  • Future plans to further enhance the solution for better patients care include enhancing
    multi-hospital patient management, streamlining appointment and treatment tracking
    processes, improving diagnostic data collections, and integrations with healthcare
    systems

Results RESULTS

3,000+ Patients Better Managed

REDUCED

Human errors

LESS

Administrative burden

BETTER

Resource allocation

"Access to accurate and timely data supported evidence-based decisions, optimising resource allocation and programme effectiveness for over 3,000 breast cancer patients."

Centralized data management reduced human errors and ensured real-time updates, reducing administrative burden

Able to easily identify barriers to healthcare and monitor patient status, facilitating timely adjustments and continuous quality improvement

Access to accurate and timely data supported evidence-based decisions, optimizing resource allocation and program effectiveness

Enhanced reporting and accountability fostered trust and support from stakeholders

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