Customer Details

Customer
Multinational Luxury Real Estate Developer
Country
UAE
Industry
Real Estate

Implementation Partner

Partner
Digitide Solutions Limited
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How a Luxury Developer Improved Operational Performance and Customer Experience With Digital Workflows

A multinational real estate developer with projects spanning the UAE, Oman, and India was still relying on email threads and paper approvals to manage communications, inspections, and team ideas. Visibility was poor, SLAs were hard to track, and manual processes were slowing the business down.

Joget’s partner, Digitide Solutions migrated their operations to Joget, building 70+ automated workflows and 20+ digital applications covering project communications, work inspections, and an idea submission portal. The result: faster approvals, better oversight across teams, and a scalable foundation for continued growth.

Challenges CHALLENGES

Paper Approvals, No Visibility

The objective is to drive digital transformation by accelerating submittals, enhancing the user experience, ensuring customer retention, and improving tracking and transparency by replacing manual reviews and paper-based approvals with a streamlined digital workflow system. Challenges include: Approval processes dependent on email threads and physical documents leading to delays and rework No centralized visibility into request status, ownership, or approval history Difficulty tracking SLAs, escalations, and pending actions across teams Inconsistent processes across projects and departments Limited audit trail and high risk of missed or lost documentation No structured channel to submit ideas or track implementation status Legacy systems lacked automation, scalability, and user-friendly interfaces.

"70+ automated workflows and 20+ digitalised applications with clearly defined ownership reduced approval turnaround times; enabling the team to handle over 1,500 requests per month."

Solutions SOLUTIONS

Digital Workflows, Full Oversight

To address the challenges outlined, manual and legacy processes were systematically migrated to a streamlined digital workflow system on Joget. This transformation not only reduced operational bottlenecks but also improved transparency, accountability, and efficiency across multiple business functions.

 

Project Management Consultancy Communications App:

  • This app replaced traditional email and paper-based approvals with automated workflows, significantlyreducing turnaround times and operational effort.
  • It incorporated SLA tracking, automated escalations, and comprehensive report generation, includingattachments, which enhanced process efficiency and provided greater transparency for both teams andmanagement.

Technician Idea Portal:

  • This portal allows technicians to submit improvement ideas digitally.
  • Coordinators can review, approve, and track the implementation status through automated workflows, ensuring that every idea receives proper visibility, follow-up, and measurable impact. This process replaced fragmented, manual submissions and improved overall organizational responsiveness to operational improvements

Work Inspection Request Workflow:

  • This workflow enables users to upload work-related documents, complete digital checklists, and submitrequests for multi-level approvals.
  • By centralizing inspection processes and record-keeping, it eliminated repetitive manual work and reducedthe risk of errors. Role-based access, audit logs, and end-to-end tracking were implemented across all workflows, ensuring accountability, compliance, and complete visibility

Results RESULTS

1,500+ Requests Handled Monthly

1,500+

Request per month

70+

Automated workflows

20+

Digitalized applications

Higher conversion and retention

Streamlined processes and intuitive dashboards improved the customer experience, leading to a notable increase in prospect conversion and enhanced retention rates.

Faster approvals and operational efficiency

70+ automated workflows and 20+ digitalized applications with clearly defined ownership reduced approval turnaround times while enabling the team to handle over 1,500 requests per month.

Enhanced transparency and visibility

Real-time status tracking and centralized dashboards provided management with better oversight of workloads, delays, and overall operational performance.

User-friendly experience

Simplified, intuitive interfaces increased adoption among internal users and facilitated smoother customer interactions.

Reduced reliance on manual processes

Migrating legacy requests to Joget and minimizing dependence on physical documentation cut manual follow-ups, lowered operational costs, and supported sustainability initiatives.

Scalable and sustainable operation

Digitization ensured processes were more efficient, cost-effective, and environmentally friendly, creating a scalable foundation for future growth.

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