Customer Details

Customer
Multi-award-winning financial services company
Country
Saudi Arabia
Industry
Capital Market

Implementation Partner

Partner
Resemble Systems
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A Capital Market Firm Cut Operational Costs by 70% by Automating Its Power of Attorney Process

For a regulated financial services company in Riyadh, processing Power of Attorney applications meant navigating manual approvals, paper-heavy retail branches, and fragmented task management. There was no audit trail, no SMS notifications, and no way to scale.

Joget’s Partner, Resemble Systems migrated the firm from SharePoint to Joget, introducing automated approval workflows, a centralized workbasket, audit review features, and an SMS gateway integration. The outcome: a 70% reduction in operational costs, fully automated workflows, and a significantly improved experience for both staff and clients.

Challenges CHALLENGES

Manual Approvals, Compliance Gaps

  • Unstructured document handling at retail branches caused frequent errors and slowed down processing times.
  • Manual approval workflows further exacerbated inefficiencies, increasing the risk of human-prone errors and delays.
  • Lack of a work basket or inbox for stakeholders, leading to inefficient task management and
    miscommunication between different departments.
  • Needed to enhance security for mission-critical PoA applications and sensitive data.
  • Needed to upgrade outdated technologies to ensure long-term stability and support.
  • Absence of audit review features and SMS notifications, making tracking and compliance challenging.
  • Performance and stability issues impacting system reliability and user experience.

Solutions SOLUTIONS

Automated, Audit-Ready Workflows

To modernize and streamline the PoA process, Resemble has helped the customer transition from SharePoint to Joget.

This shift leveraged microservices and DevOps to improve system performance, automate workflows, and enhance compliance measures. The implementation introduced automated approval workflows, eliminating delays caused by manual processing and significantly reducing errors. A workbasket was created, allowing stakeholders to track, assign, and manage tasks from a single platform, improving collaboration and operational efficiency.

The system was further enhanced with the introduction of an Audit Review feature, improving oversight and compliance, while an SMS Gateway integration via APIs provided timely notifications for stakeholders. To support future scalability and smoother operations, the customer has plans to perform API integration with the Broker system. This would streamline data exchange, reduce operational dependencies on manual processes, and enhance end-to-end workflow automation.

Results RESULTS

70% Lower Operational Costs

70%

Reduction in operational costs

100%

Automated workflows

100%

Enhanced scalability and performance

"The modernisation of the Power of Attorney application has significantly improved the company's processes. The transition to Joget and the introduction of new features have enhanced efficiency and user experience."

The transformation delivered substantial improvements in efficiency, cost savings, and compliance.

Operational costs were reduced by 70% due to shorter application development time and minimal maintenance requirements.

The introduction of automated reporting workflows ensured seamless compliance with regulatory standards.

Accelerated client onboarding has been achieved through automated PoC and document capture.

Decision-making improved with accessible data across departments.

System performance and stability were significantly enhanced, leading to an improved user experience and increased efficiency across all operations.

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