Customer Details
Customer
Saunier Duval
Country
France
Industry
Energy and Utilities
Implementation Partner
Partner
Abai Business Solutions
Saunier Duval, a European heating technology brand with over 100 years in the market, was managing quality audits across its customer service channels through paper forms and manual registration. Feedback loops with workers were slow, documentation was time-consuming, and there was no real-time view of quality status.
Joget’s partner, ABAI Group built a Quality Assurance Digital App on Joget in just two days that digitised the entire audit and evaluation workflow. The app automates evaluation and correction cycles, supports digital signatures, enables instant communication between departments, and generates data insights for better decision-making.
Related
CHALLENGES
Paper Audits, Delayed Feedback
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Digitization of paper-based processes and real-time monitoring of service quality status was necessary.
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The manual registration, evaluation, and automation of quality audits across various customer relationship channels, particularly in business operations involving ordering, registering, reporting, and classifying documentation, was time-consuming for employees.
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Needed to perform ongoing evaluation and correction processes for optimal efficiency.
Related
SOLUTIONS
Real-Time QA Digital App
A Quality Assurance Digital App was built on the Joget platform in just 2 days, which effectively minimizes the time spent on maintaining documentation and producing pertinent reports. Upon the implementation of the solution, Saunier Duval experienced a significant improvement in their operational efficiency and has successfully digitalized labor-intensive manual processes.
Related
RESULTS
Built in 2 Days, Fully Automated
100%
Accelerated workflows
Related
100%
Approval processes with digital signatures
Related
200%
Happier customers
Related
"A Quality Assurance Digital App was built in just two days, automating evaluations and corrections in real time and eliminating the additional time previously spent exchanging feedback with workers."
The additional time consumed on exchanging feedback with the workers was eliminated, reducing the risk of human error and improving the overall quality of the tasks.
Able to keep track of work progress from time to time, while significantly improving working efficiency and productivity. This has allowed them to constantly stay on track and make relevant adjustments to ensure that they are meeting the goals and deadlines
Automated evaluations and corrections in real-time, ensuring that everyone involved is kept up-to-date with any changes or progress made.
Able to support digital signatures for document signing and approvals, reducing the need for physical paperwork and speed up approval processes.
Collaboration and communication between fusion departments can now be better streamlined and more effective, resulting in less risk of miscommunication.
Able to provide valuable data and analytics that can be used for better decision making.