Customer Details
Customer
One of the Largest Government Agencies
Country
United States
Industry
Government
Implementation Partner
Partner
Mokxa Technologies
One of the oldest and largest government agencies in the United States was managing training programmes across dozens of departments using paper forms, spreadsheets, and email. With over 100 training modules siloed across different teams and no centralised record of learner progress, the system was both inefficient and unscalable.
Joget’s Partner, Mokxa Technologies built a Multi-Tenant Learning Management System on Joget that supports over 35,000 active users and 100,000+ monthly training activities, with the capacity to scale to millions. The platform is cyber-hardened to meet government security standards including FIPS and ATO, and gives department heads full KPI visibility across all programmes.
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CHALLENGES
Siloed Training, Paper Records
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Training-related operations, such as creating training programs, scheduling training sessions, capturing learning outcomes and certifications, were previously managed manually using paper forms, spreadsheets, and emails.
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Siloed training assets (100+ training modules) across various departments.
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Costly, time-consuming, and inefficient training resource management.
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Difficult to keep track of trainee enrollments and their learning progress due to the lack of a centralized data source.
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Cumbersome administration of training programs. The implementation of new training versions was not streamlined.
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Time-lapse between training sessions and documentation of training outcomes. Trainers were unable to document results in the training field.
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"A resilient, cyber-protected solution for an organisation that deals with national security, compliant with Authorization to Operate (ATO) and Federal Information Processing Standard (FIPS) requirements."
SOLUTIONS
Secure Multi-Tenant LMS
Mokka Technologies jointly developed the Learning Management System with one of the customer’s technology vendor. Built on Joget, the solution serves as a digitized learning portal that streamlines and makes the organization’s learning environment more productive and efficient. Offline-mobile capability, UI-based record management, and scalable architecture are key features that seamlessly support the customer in their digital transformation journey.
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RESULTS
100,000+ Monthly Trainings Managed
100,000+
Monthly training activities
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SECURE
Resilient cyber-protected
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Enabled the customer to handle a large volume of monthly training instances (100,000+), with the ability to scale to millions per month in the future.
Deployed across multiple departments, the application is powerful to accommodate extreme user load; currently used by more than 35,000 users and potentially ramping up to a million over time.
Empowered program administrators to efficiently manage day-to-day operational processes without having to switch between various technologies and manual activities.
Established data protection and role-based access control. Trainees can only view personalized content related to their own courses, certificates, and grades.
A resilient cyber-protected solution for an organization that deals with national security, complies with industry-specific security requirements such as Authorization to Operate (ATO) and Federal Information Processing Standard (FIPS).
Allowed department heads to monitor employees' Key Performance Indices (KPIs). Provided a single source of truth to consolidate training portfolio and learning/development data.
Trainers can instantly and remotely update trainees' performance and results on mobile with offline capability.
There is no time lag between the actual event and the recording of data, ensuring data integrity and facilitating effective communications among participants.
Implemented Service Level Agreements (SLAs) that effectively track assigned tasks to completion. Pre-configured triggers automatically email tasks reminders to dedicated users.