Customer Details

Customer
Manufacturer and Exporter of Automobile Products, Indonesia
Country
Indonesia
Industry
Manufacturing

Implementation Partner

Partner
Itasoft
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A Leading Automotive Manufacturer Now Processes 1,000+ Allowance Requests a Month with Zero Paper

A major Indonesian automobile manufacturer and exporter had been managing employee allowance payments through manual paper forms, with limited controls, no SLA enforcement, and a high risk of fraud from manual scanning and routing. ITAsoft built an E-Form Allowance Payment App on Joget that automated the submission, validation, and approval workflow across multiple divisions. The app processes thousands of requests per month, sends automated email reminders to maintain SLAs, and has eliminated paper from the process entirely.

Challenges CHALLENGES

Paper Forms, SLA Failures

  • Needed a comprehensive workflow management system to automate all allowance payment and approval processes, which must adhere to the company’s rules and SOPs

  • Lack of control and monitoring for request processes and forms resulted in a failure to meet Service Level Agreement (SLA)

  • Manual scanning of request forms is time-consuming, error-prone, and could result in fraud

  • Lack of proper validation or ‘auto-rejection’ for requests that do not adhere to the company rules and standard SOPs

Solutions SOLUTIONS

Automated Allowance Payment App

An E-Form Allowance Payment App was built on the Joget platform to automate the company’s allowance payment processes, while simplifying the submission and approval processes with minimal resources.

The app was designed to improve the accuracy and timeliness of allowance payments, eliminating manual data entry and administrative burden.

This allowed the customer to reduce paperwork and data entry errors, while enabling its users to access and manage their allowance payments with great ease.

Results RESULTS

1,000+ Monthly Requests, Zero Paper

1000+

Monthly requests processing

100%

Paper removed

100%

Automated email notifications

"The solution is used across multiple divisions of the organisation, leading to a notable decrease in paper usage and an unprecedented level of workflow productivity and operational efficiency."

Since the implementation of the E-Form Allowance Payment App in the organization, the customer has significantly accelerated business processes by handling up to thousands of requests per month

The solution, which consisted of several application modules, is used in multiple divisions of the organization, leading to a notable decrease in the amount of paper used, as well as an unprecedented level of workflow productivity and operational efficiency

For every new approval request, email notifications which act as a reminder were implemented to uphold SLAs, allowing the customer to provide an improved customer experience and satisfaction

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