Customer Details
Customer
One of the Largest Telecommunications Companies
Country
Spain
Industry
Telecommunication
Implementation Partner
Partner
Abai Business Solutions
One of the world’s largest telcos by market cap was struggling with manual, disconnected processes across its front and back office operations. Reports were generated infrequently, decision-making was slow, and the sales team lacked real-time visibility into their performance.
Joget’s partner, ABAI Group built a Digital Suite App on Joget in just 14 days, automating workflows, introducing 15-minute reporting cycles, and adding a gamification layer unique to each user. Agents could now see their own performance data and work history, leading to measurably better outcomes and happier customers.
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CHALLENGES
Manual Processes, Slow Reporting
- Needed to digitalize, streamline and automate all front-to-back office tasks to reduce the risk of human errors and improve overall workflow performance.
- Needed to automate the creation of reports and monitor work progress on a regular basis, allowing them to make better-informed decisions and respond more quickly to changing business needs.
- Needed to effectively manage a high volume of transactions and exchanges.
- Needed to mitigate delays in meeting deadlines caused by manual report preparation processes, enabling them to better manage their workload and improve company reputation.
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"Built in just 14 days, the ABAI Digital Suite App eliminated time-consuming manual processes and gave sales representatives the real-time visibility they needed to work more efficiently."
SOLUTIONS
Real-Time Digital Operations App
An ABAI Digital Suite App was built on the Joget platform within 14 days to improve, measure and constantly monitor the efficiency and productivity of the front and back office. Upon implementation of the solution, the customer experienced a significant improvement in their overall operational efficiency. The ABAI Digital Suite App provides a streamlined and automated solution that eliminated the need for time-consuming manual processes. The customer can now focus on more strategic tasks with the flexibility to respond to changing business needs quickly.
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RESULTS
Sales Conversion Doubled
100%
Improved sales conversion
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100%
Streamlined workflows
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200%
Happier customers
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After the implementation of the solution in the company business operations, a better sales conversion ratio has been achieved.
With the streamlined processes and automation, sales representatives can work more efficiently, providing faster response times and greater customer satisfaction.
The app's gamification feature comes with an infographic on the user interface, unique to each user and is being generated from the data studio.
Able to keep track of work history over time. This feature enables users to monitor their work progress and performance, allowing for adjustments and improvements as needed on a timely basis
An online report will be updated every 15 minutes, providing users with up-to-date information and allowing better decision making.