Customer Details
Customer
A Leading Bakery Manufacturer, Part of a Broader Conglomerate's Brand Portfolio
Industry
Food & Beverage
A leading bread and pastry manufacturer, part of a larger consumer food conglomerate, ran its asset lookups through Oracle. Checking something as simple as a laptop’s model number meant logging into Oracle, searching for the record, then copying the details over to wherever they were actually needed, a support ticket or a handover form. None of this could happen near the asset itself. It required a desk and a login, which turned a quick check into a multi-step task.
The Asset Information Lookup System, built on Joget and connected directly to Oracle JD Edwards, changed that. Every asset now carries a QR code or barcode. Scan it with a phone, and the details pull straight from Oracle, no manual search needed. Staff can pull up an asset’s information standing right in front of it. The result: lookups that used to take a trip to a desk now take one scan and a couple of taps, cutting down manual searching and freeing up time across maintenance, handovers, and verification tasks.
Related
CHALLENGES
A Simple Lookup, Turned Into a Multi-Step Task
- To look up details on an asset such as the model number or specifications of a laptop— someone had to log into Oracle and search for the record manually.
- Once found, the relevant details then had to be copied across to wherever they were needed, such as a support ticket or handover form.
- This took several steps for what was really just a quick lookup.
- It also meant the lookup could only really be done at a desk, since it required logging into Oracle — not something that could be done quickly while standing next to the actual asset.
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SOLUTIONS
Scan and Go, Powered by Oracle Data
- An Asset Information Lookup System connected to Oracle JD Edwards, so the details shown in the app always match what’s recorded in Oracle.
- Every asset carries a label with a QR code, or a barcode readable by a handheld scanner.
- Scanning the code with a phone opens the app and shows the asset’s details straight away — no searching required.
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RESULTS
From Desk-Bound Search to One Scan
STREAMLINED
Asset information lookup
Related
100%
Happier customers
Related
Looking up an asset now takes one scan and a couple of taps on a phone, instead of a manual search in Oracle followed by copying details across.
Because it works directly from a phone, staff can check an asset's details on the spot standing right next to it — instead of needing a desk and a few minutes to look it up.
This makes asset lookups quick and easy for everyday tasks like maintenance, handovers, or verification.
As a result, the entire workflow processes on asset information lookup has improved tremendously, saving employee’s time while being able to improve the overall working experience with a higher productivity.