Customer Details

Customer
Orange County, California
Country
United States
Industry
Government

Implementation Partner

Partner
Mokxa Technologies
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Orange County, California, Transformed Its Government Workflows with One Citizen Developer

Orange County, California’s Clerk-Recorder Department needed to manage a large volume of SECURE electronic recording submissions, but the existing process was manual, inaccurate, and difficult to scale. Rather than building a large development team, the department empowered a single citizen developer who used Joget to build 150+ user screens and automate eight core processes over six months.

The system has been continuously improved by that same individual for over four years. The result: a 50% reduction in team size, faster turnaround times, full support for government-to-government recording delivery, and an expanding roadmap for other IT Service Management (ITSM) needs.

Challenges CHALLENGES

Manual Workflows, High Overhead

  • Had to relied heavily on manual processes.

  • There were significant overhead, cumbersome tracking, and inaccuracies inherent to manual workflows.

  • This has also caused delays and inefficiencies in their process management.

  • It was difficult to effectively identify areas for improvement and make data-driven decisions on a timely manner.

Solutions SOLUTIONS

150 Screens, One Developer

A SECURE Support Workflow (SSW) System was built on the Joget platform by 1 of their citizen developers, encompassing approximately 150 user screens, and automating roughly 8 processes over a 6-month span.

Rather than enlisting a sizable development team, the solution has been continually improved by a single team member for over 4 years. Upon implementation of the system, Orange County has successfully optimized its business processes to manage a substantial volume of SECURE Support activities.

The system facilitated real-time tracking of activity progress, keep track of activity completion, and provided comprehensive data reporting capabilities.

Results RESULTS

50% Smaller Team, Faster Turnaround

1

Citizen developer

150+

User screens

50%

Team reduction, freed up resources

"Rather than enlisting a sizable development team, the solution has been continually improved by a single team member for over four years, with 150 user screens and eight automated processes."

By adopting the SSW system, Orange County was able to reduce costs while increasing working productivity.

This allowed them to achieve a better balance between efficiency and effectiveness in their operations.

The SSW system had a dual benefit for Orange County, as it not only helped them save money but also made their employees more efficient.

This led to a 50% reduction in team size, which freed up valuable resources for other critical areas and initiatives.

In addition to reducing team size, the SSW system also helped to streamline processes and workflows, resulting in faster turnaround times and improved satisfaction levels.

One of the key advantages of the SSW system is its ability to support and implement government-to-government (G2G) recording delivery, allowing them to adhere to the government's unique implementation processes and comply with regulations.

Orange County recently expanded their team to focus on business activities as they consider Joget for their many IT Service Management (ITSM) needs.

The SSW system provided Orange County with a scalable and flexible solution that could adapt to changing needs and requirements, allowing them to stay agile and responsive in a dynamic environment.

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