Bakery Manufacturer Automates Credit Limit Approvals with Joget No-Code

A leading bread and pastry manufacturer, part of a larger food conglomerate, was managing credit limit exceptions for customers across three countries using nothing more than manual tracking and informal agreements. Each country had its own standard credit terms, and whenever a customer needed to temporarily exceed their limit, the arrangement, along with the repayment schedule, lived outside any structured system. Following up on these exceptions relied entirely on someone remembering to check back, with no shared process across regions to keep things consistent.

Joget was used to build a Credit Limit Exception Management System that routes every exception request through a formal approval flow before any change touches the customer’s account. Once approved, the new limit updates directly in JD Edwards, the same system used for billing, so there’s no gap between what’s approved and what’s reflected on the account. The system also schedules a follow-up review every 2 to 3 months for each active exception and notifies both the customer and internal staff when it’s due. The result is a single consistent workflow across all three countries, automated follow-ups that no longer depend on manual memory, and a billing system that stays aligned with what’s actually been approved.