Customer Details
Customer
Leading Consumer Finance Provider
Country
Indonesia
Industry
Financial Services
Implementation Partner
Partner
ITAsoft
A consumer finance company with over 600 branches across Indonesia was managing new employee system access manually. With an average of nine new hires and six departures per month across different branches and systems, tracking who had access to what was difficult and risky.
Joget’s partner, ITAsoft built an Employee Onboarding and Offboarding Access Management system on Joget, integrated with the company’s SAP HR system, in four months. Eight dedicated workflows now handle every access request, from creation and approval to secure deactivation, with in-depth reporting to support compliance and stakeholder oversight.
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CHALLENGES
Manual Access, Security Gaps
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Needed a secure and effective way to manage system login IDs for new hires and exiting staff.
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On average, the customer experienced six staff attributions per month.
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An average of nine new staff were assigned to different branches throughout country on a monthly basis.
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A secure method was necessary to keep track of the system IDs of new joiners and leavers.
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Password generation needed to be secure.
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Struggled with access management, as different systems were overseen by separate administrators and lacked centralization.
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"New employees are granted access to the systems and resources they need from day one, and departing employees are offboarded smoothly, without leaving any security risks behind."
SOLUTIONS
Eight Automated Access Workflows
An Employee On-Boarding & Off-Boarding User ID and Access Management was built on the Joget platform to manage the creation, approval and assignments of the user ID for each staff. Upon implementation of the system, the customer was able to overcome the challenges of fragmented access management with improved security and reduced workload for employees.
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RESULTS
Secure, Auditable Access Management
100%
Streamlined workflows
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TIMELY
In-depth reporting
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SECURED
Access management
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Enabled cross-departmental employees, consisting primarily of department senior and junior managers, to better manage their onboarding and offboarding processes.
By leveraging the system, these employees can easily track and monitor employee access and permissions, ensuring that new employees are granted access to the systems and resources they need to do their jobs, and that departing employees are offboarded smoothly without leaving any security risks behind.
The system comprises of 8 workflows and approval cycles, each designed to address specific access management tasks.
These workflows have been carefully crafted to meet the customer's unique business requirements, ensuring that the system is fully optimized for their needs.
The system's in-depth reporting capabilities have also been instrumental in enabling the customer to provide valuable insights to stakeholders and make informed decisions on a timely basis.
The system was seamlessly integrated with the customer's HR system (SAP), developed and deployed within 4 months, ensuring that employee data is always up-to-date and accurate.
This integration has enabled the customer to seamlessly manage employee access and permissions, reducing the risk of security breaches and ensuring compliance with internal policies and external regulations.