Customer Details

Customer
Bank Danamon
Country
Indonesia
Industry
Financial Services

Implementation Partner

Partner
ITAsoft
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Bank Danamon Indonesia Digitised 1,000+ Monthly Access Requests Across 846 Branches

With 846 branch offices and tens of thousands of ATMs across 34 Indonesian provinces, Bank Danamon was managing employee user ID requests through paper forms that had to be physically signed, scanned, and emailed to headquarters. The process was slow, prone to fraud, and impossible to monitor at scale.

Joget’s partner, ITAsoft built an Identity and Access Management Workflow on Joget that digitised and centralised all requests, integrating directly with the bank’s core backend via middleware. The system now handles hundreds to thousands of requests per month reliably, with built-in auto-reject logic and full auditability.

Challenges CHALLENGES

Paper Forms ID Requests, Fraud Risk

  • Needed a secure and auditable way to manage employee identity and system access.

  • Bank employees needed to manually fill out User ID forms on paper.

  • Once the forms were signed, approved by their immediate supervisor and scanned, they will be emailed to the user administration group at the headquarter office for processing according to the type of requests.

  • Processing thousands of requests per month made the workflows time-consuming and difficult to monitor. Lack of control and monitoring led to SLA non-compliance and potential errors and fraud, lack of validation and “auto-reject” capability for non-compliant forms

  • Manual processing by the user administration group for more than 100 applications per month was inefficient, and there was no User ID request report available.

"User ID requests are now digitalised, centralised, and streamlined, making the process of requesting and granting system access faster, more efficient, and far less prone to errors."

Solutions SOLUTIONS

Centralised Digital Access System

An Identity & Access Management Workflow System was built on the Joget platform to manage and handle not only the approval processes, but also to integrate with Bank Danamon’s backend core system via middleware.

Upon implementation of the workflow system, Bank Danamon can now effectively streamline their identity and access management processes and improve overall efficiency with a more holistic approach to managing system access and permissions. As a result, Bank Danamon experienced increased productivity and reduced risk of security breaches.

Results RESULTS

1,000+ Monthly Requests Automated

1000+

Monthly requests processing

1000+

Automated key processes

SECURED

User ID requests management

The Identity & Access Management Workflow system is capable of handling hundreds to thousands of requests per month without compromising on performance or reliability, enabling Bank Danamon to effectively manage access requests from a large user base without experiencing any major disruptions.

The integration between the system and Bank Danamon's backend core system has resulted in a significant reduction in manual processes and administrative overhead.

By automating the integration, the system has simplified the processes in the user administration group and minimized the resources required to perform the processes.

This has not only improved the efficiency of the access management system but also freed up resources that can be directed to other critical areas.

With the system in place, user ID requests are now digitalized, centralized, and streamlined. This has made the process of requesting and granting user IDs faster, more efficient, and less prone to errors.

Overall, the system has improved the end-user experience by simplifying and automating key processes, resulting in increased user satisfaction and engagement.

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