Customer Info

Customer
PT AEON Credit Service Indonesia
Country
Indonesia
Industry
Financial Services

Partner Info

Partner
Itasoft
AEON Credit Processes 1,000+ Approval Requests a Month With Fully Automated Workflows

PT AEON Credit Service Indonesia, a subsidiary of the Japan-based AEON Financial Group, was managing departmental approvals across 23 different forms through a slow, manual, and paper-heavy process. SLA tracking was difficult, visibility was poor, and operational costs were high. ITAsoft built a Workflow Management System on Joget in six months that handles all departmental approval flows, each with a minimum of seven workflow steps per user. The company can now process thousands of requests monthly with full SLA compliance, automated notifications, and significantly reduced paper consumption.

Challenges CHALLENGES

23 Manual Forms, Hard-to-Track SLA

  • The procedures of obtaining approval for submitted forms and processes were time-consuming and labor-intensive

  • Manual business operations and data silos within the organization

  • Business processes were time-consuming and operational costs were high

  • Difficult to keep track of Service Level Agreement (SLA) pending approval requests, unable to meet the approval process deadline

Solutions SOLUTIONS

Fully Automated Approval Workflows

A Workflow Management System was built on the Joget platform in 6 months to handle AEON’s departmental approval requests, improve data management, streamline reporting, and orchestrate business processes.

Upon implementation of the system, they have achieved a higher rate of operational efficiency and greater visibility of transactions, as a result of the system’s user friendly interface and automated workflows.

Results RESULTS

1,000+ Requests, Full SLA Compliance

1000+

Monthly requests processing

23

Different approval forms handling

100%

Timely SLA implementation

"Stringent SLA implementation and reporting ensured service assignment completion on time, with 23 automated approval forms handling thousands of departmental requests every month."

Able to process thousands of requests per month since the implementation of the Workflow Management App in late 2020, significantly reducing the amount of manual effort and resources needed to manage the business operations

Handled 23 different approval forms to support multiple requests, which include document review, approval and task assignment flow, allowing the company to benefit from an automated and streamlined workflows

Handled multiple and various department approval process which involves at least 7 workflow activities performed by each user

Simplified the process of approval requests with the capability to perform effective monitoring, tracking, and reporting for better visibility and accountability

Stringent SLA implementation and reporting that ensured service assignment completion on time. Enhanced time efficiency and reduced paper consumption for each request and approval process, resulting in lower company expenses

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Previous Bank Danamon Indonesia Digitised 1,000+ Monthly Access Requests Across 846 Branches
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