Customer Details

Customer
Beijing Hearst Advertising
Country
China
Industry
Media

Implementation Partner

Partner
Valuprosys Technology
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Beijing Hearst Advertising Automated Its Subscription and Logistics Workflows, Cutting Gift List Generation Time by Half

Beijing Hearst Advertising, a subsidiary of Hearst Corporation, was managing a high volume of subscription customers, events, and logistics using a legacy system that could not keep up with business growth. Generating gift picking lists was slow and manual, shipping schedules were frequently missed, and the call centre had no way to automatically identify callers.

Joget’s partner, Valuprosys Technology built a Periodical Subscription Management System on Joget that automated subscription management, logistics tracking, inventory control, and call centre identification. Gift lists are now generated automatically, supply chain processes are smoother, and customer satisfaction has measurably improved.

Challenges CHALLENGES

Legacy System, Manual Logistics

  • Business grows rapidly, yet legacy system was struggling to manage the massive amounts of data.

  • Needed to deal with complicated customer subscription processes, which took an enormous amount of time.

  • Unable to keep track of the logistics processes and gift inventory.

"Gift picking lists are now generated automatically to meet the shipping schedule; delivering a better customer experience for readers across 84 countries."

Solutions SOLUTIONS

Automated Subscription Platform

A Periodical Subscription Management System was built on the Joget platform to automate, simplify, and accelerate the company workflows with an orchestrated subscriptions, customer events, and logistics management.

Upon implementation of the solution, Beijing Hearst Advertising significantly reduced the time needed to generate gift picking lists and was able to meet the shipping schedule.

They now have a better user experience with happier customers.

Results RESULTS

Faster Fulfilment, Happier Customers

200%

Optimized supply chain processes

100%

Less time to generate packing lists

200%

Happier customers

Effectively automated administrative tasks associated with subscriptions, customer events, and logistics management.

Automatically generated gifts picking lists to meet the shipping schedule for a better customer experience.

Integrated call center that allows the company to automatically identify caller information and keep track of the status.

Optimized inventory levels with a streamlined supply chain process, enabling the company to significantly enhance services and increase workflow efficiency.

Eliminated unnecessary human labor with an automated logistics management system, resulting in improved accuracy and faster delivery times.

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