Customer Details

Customer
Leading Healthcare Authority
Country
UAE
Industry
Healthcare

Implementation Partner

Partner
Mokxa Technologies
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How a Middle East Healthcare Authority Went from 30-Minute Paper Registration to Under 5 Minutes

A healthcare network spanning 27 hospitals, 115 clinics, and 223 pharmacies across the Middle East and India needed to manage COVID-19 vaccination and PCR test registration for UAE patients, fast. The existing process used paper forms and emails, taking up to 30 minutes per patient and creating long queues.

Joget’s partner, Mokxa Technologies built a Patient Registration Management System on Joget in four weeks — a process that would have taken six months using traditional development. Patients can now register by scanning a QR code, completing a digital form in under five minutes. The system sends automated SMS reminders before appointments and ensures each clinic only accesses its own patients’ data.

Challenges CHALLENGES

30-Minute Paper Registration

In the wake of the Covid-19 breakout, there was a dire need for UAE patients to register themselves for Covid-19 vaccination and PCR tests. Previously, these business processes and upstream workflows were primarily conducted manually using paper-based forms and emails, which was tedious, time-consuming, and costly to maintain.

"Instead of the six months it would have taken using traditional development, the application was built and launched in four weeks, cutting patient registration time from 30 minutes to under five."

Solutions SOLUTIONS

QR-Based Digital Registration

The Patient Registration Management System is a platform that allows the residents in the UAE to register for Covid-19 vaccination, and for the customer to effectively manage their PCR test registration process. Built on Joget, the system provides a singular ecosystem to the customer’s patients in the UAE, to have access to their respective medical data from the medical lab repository.

Results RESULTS

Under 5 Minutes Per Patient

4 WEEKS

Application development

< 5 MINS

Record-breaking time saving

100%

Record-breaking

Instead of the average 6 months it would have taken using high-code development, Joget has effectively enabled rapid application development with integration and data migration from the customer's internal database.

Within 4 weeks, the application was successfully developed and launched. The process of registering patients for appointments has been automated, streamlined, and simplified.

Patients can easily register for the Covid-19 vaccination and PCR test by scanning a QR code at one of the customer's 27 clinics located throughout the UAE, then filling out a digital form on the application.

Scaled down the time it took to complete the registration process from approximately 30 minutes to less than 5 minutes.

This has completely eliminated the needs to queue up at the clinic and fill out lengthy 10-page documents.

Enabled proper Service Level Agreement (SLA) by sending SMS notifications as a reminder to each patient, 30 minutes before their appointment.

This process was automated through an 'SMS gateway' as a service, which was integrated with Joget via a plugin. Digitized the process for sending patients an invoice through email after their visit.

With Joget, all medical data was secured in a permission-controlled environment. Each clinic only has access to patient data of its own premise.

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