Customer Info
Customer
MAKNA (National Cancer Council of Malaysia)
Country
Malaysia
Industry
Non-Profit
Partner Info
Partner
TMS Software
MAKNA, Malaysia’s National Cancer Council, was running its patient assistance systems on a PHP-based framework that had been in use since 2011. Managing financial aid, transport assistance, cancer screening referrals, and volunteer coordination for B40 patients across 145 government hospitals was becoming impossible with the aging platform. TMS Software migrated MAKNA to Joget, deploying 10 modules and tripling case management capacity from 3,000-4,000 to over 10,000 cases annually. Development costs dropped by 80%, saving approximately $119,000, and the organisation can now build additional modules faster, with real-time monitoring across every case from request to payment.
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CHALLENGES
Ageing Platform, Limited Capacity
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Needed a more stable, user-friendly platform compared to the existing PHP-based web application framework, with an easier learning curve to facilitate quick adoption and less training time for employees
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Struggled to manage increasing data demands, needed faster data retrieval and the ability to handle large volumes of data
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Processes could not be fully automated and required significant human involvement
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The frequent loss of documents created challenges in maintaining accurate records
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Faced difficulties in tracking processes across different teams and departments
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A lack of streamlined communication and monitoring made it challenging to ensure that all parts of the organization were aligned and working efficiently towards common goal
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"The new system now manages over 10,000 cases annually, a significant increase from the previous 3,000 to 4,000 cases, tripling the organisation's capacity to support low-income cancer patients."
SOLUTIONS
10-Module Digital Care System
Makna has migrated from its PHP-based web application framework, in use since 2011, to Joget for its digital transformation journey. This upgrade is set to improve operational efficiency by providing a clearer overview of each workflow stage, enabling more informed decision-making and optimized resource allocation.
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Deployed across 145 government hospitals in Malaysia, the new system provides cancer care, financial, transport aid and more, ensuring that patients receive the necessary resources to manage their health
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The new system migrated to Joget was implemented in 2022, offering insights into case approvals and providing timely reporting and visual charts that track the status and progress of each case
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One of the system’s primary goals is to assist B40 patients, a group representing the lower-income segment, by removing financial barriers that might prevent them from completing their treatment cycles
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Out of the 10 modules, completed modules include the Cancer Screening Unit, which facilitates early detection and diagnosis; the Bursary Finance module, which manages financial and resources aid; the Volunteer module, which coordinates volunteer activities; the Homecare Nursing module, which supports at-home patient care; and the Home Visit module, which organizes home visits for patients
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Other modules such as HR People, Fundraising, and Exhibition Team are under development, aimed at further enhancing the organization’s capacity to support its mission
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RESULTS
3x Capacity, $119K Dev Savings
10K+
Annual case management
80%
Reduced development costs
30%
Increase in efficiency
The new system now manages over 10,000 cases annually, a significant increase from the previous 3,000-4,000 cases. This has tripled the organization's capacity and improved operational efficiency
Development costs were reduced by over 80%, resulting in savings of approximately $119K. The migration to Joget allowed Makna to seamlessly connect with their finance team, eliminating double entry by enabling direct data retrieval from the processing team to the payment team
Able to scale up and build more modules in a shorter period of time with less resources, leading to a 30% increase in efficiency from the previous system, facilitating faster and more reliable decision-making
The speed of module development and change delivery was improved significantly, enhancing accuracy and reducing waste of resources, time, and cost
The system's real-time monitoring capabilities allow the organization to keep track of each case from the initial request to the payment stage, addressing any delays promptly